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Utility Billing Department

The City of Clear Lake Utility Billing Department is located at City Hall, 15 North 6th Street.  Office hours are Monday - Friday, 8:00 a.m.to 5:00 p.m.  The Utility bill includes charges for water, sewer, garbage/recycling, landfill, and stormwater utility.


Utility bills are mailed out the 1st working day of every month and are due on the 15th of the month. 

Any utility bill not paid by the 15th of the month will be deemed delinquent, a 10% penalty will be added, and a 12-day shut-off notice will be sent.  If not paid by the shut off date, the water service will be disconnected for non-payment.  If water service is disconnected, the entire account balance must be paid along with a $20 (during normal business hours) or $35 (after normal business hours) reconnect charge to have the services reconnected.  Please note:  If your water service has been disconnected due to non-payment and you wish to pay and reconnect after business hours, call the Police Department at (641) 357-2186.  Any property owner that receives 2 consecutive past due notices will be charged a deposit of $80.


Meters are usually read between the 20th -26th day of the month, which may vary depending on weather, holidays, weekends, etc.

For after hour emergency water breaks or sewer backups, please contact the Clear Lake Police Department at (641) 357-2186.

To Begin Water Service

Complete an Application for Residential or Commercial Utility Service and submit with a copy of a government-issued ID.  Contact the Utility Billing Clerk at Clear Lake City Hall or call 641-357-5267 with questions.  A utility deposit of $80 is required for all residential and commercial rental properties. This deposit is required to establish service.  Additional requirements may be found on the below applications:

Utility Rates

    *Rates effective July 1, 2016

Water - Zero Gallons to 1,500 Gallons
          Minimum Bill
$8.09
Water - each additional 1,000 gallons
(after 1,500 gallons)
$2.42 per thousand
Sewer - 38% of the dollar amount of the water (excluding tax)
$3.07 min. Plus $1.28

Garbage/Recycling - pick up once a week and recycling service twice a month

$9.92
Landfill
$2.24 per meter
Stormwater Utility
$2.30 - residential
$4.60 - non-residential

Sample City of Clear Lake Utility Bill

Payment Options

  • ACH - Monthly automatic withdrawal from your bank account initiated by us (not to be confused with online banking offered by your financial institution).  For more information or to apply, download the Utility Billing Auto Pay Form.
  • ONLINE - Click here to view bill and pay via credit card or e-check (a convenience fee will be added)
  • PHONE - Call toll-free 877-885-7968 (a convenience fee will be added)
  • SMART PHONE OR TABLET
  • MAIL - Payments may be mailed to City of Clear Lake, PO Box 185, Clear Lake, IA  50428.
  • DROP BOX - Available 24/7, located on south side of City Hall, 15 N 6th St.
  • IN PERSON - At City Hall, 15 N 6th St, Monday - Friday, 8 a.m. to 5 p.m.

**Please Note:  A $25 fee will be charged for any returned item.**

Setting Up Other Utilities/Services

Sewer

Clear Lake Sanitary District: (641) 357-2019

Gas & Electricity

Alliant Energy: (800) 255-4268

Cable or Internet

CLTel: (641) 357-2111 or

Mediacom: 800-332-0245

Satellite TV

Dish Network: (800) 823-4929 or

DirecTV: (888) 777-2454

Phone or Internet

CL Tel: (641) 357-2111 or

Mediacom: (800)332-0245

Newspaper Clear Lake Mirror Reporter: (641) 357-2131
Globe Gazette: (641) 421-0500
Driver's Licenses Iowa Department of Transportation: (641) 423-8391
Register to Vote Registration forms available at the Cerro Gordo County Auditors Office (641) 421-3027

For additional comments or questions, please contact:

Erin Dedor
Utility Billing Clerk
erin@cityofclearlake.com
Ph:(641)357-5267 Fax:(641)357-8711
Application for Service

Application for Service: is required to set up services in your name - please fill out the following application (residential or commercial) and email along with a copy of your driver's license (if residential) to erin@cityofclearlake.com

 

 
Garbage & Recycling

Garbage & Recycling Services are provided by Absolute Waste Removal. Please contact them with any questions/concerns at 641.357.4517 or at  absolutewaste@cltel.net

Garbage collection is provided once each week; Recycling collection is provided twice a month.

Any "observed" holiday in the workweek would delay collections by one day for the rest of the week. 

For instance, if there is a Monday holiday, Monday's work will be done on Tuesday, Tuesday's work will be done on Wednesday and so forth.

Absolute Waste Removal observes the following holidays only:  New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.  

Garbage & Recycling Brochure

Yard Waste

 
Auto-Pay Form

Save time, postage, and avoid late fees with our Utility Billing Autopay Plan - Check out the form below for details!

 

 
 
 
 
City of Clear Lake Iowa
15 N 6th St. | P.O. Box 185 Clear Lake, IA 50428  |  Phone: (641) 357-5267  |  Fax: (641) 357-8711
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